Returning old equipment

[Camasurich]

I have 2 Tivo boxes sitting in a corner as I have not been asked to return them after downgrading my contract.

Is it safe for me to take them to the recycling centre?

I had expected to be contacted about returning them but nothing - and it's been 2 months.

[japitts]

See https://www.virginmedia.com/help/return-or-recycle-equipment 

Ordinarily TiVo's aren't wanted back, so unless you've been given specific instructions to the contrary, I would suggest you responsibly recycle it.

[Camasurich]

Thanks for the reply - I haven't been sent any packaging, but was quoted some charges when I downgraded - i.e. if I don't return the equipment there will be a charge of £xxx (can't remember the amount.

I'll need to try to get a definitive answer from VM - don't want to be charged!

[japitts]

Look at https://www.virginmedia.com/legal/price-guides and scroll down to "non-returned equipment".

You'll see there's no charge for TiVo boxes - as per the previous link.

[newapollo]

Hi @Camasurich 

Just for further confirmation, double check the pictures of the set top boxes on the following page to confirm you have a TIVO and not a V6.

Some people call V6 boxes TIVO's because that's the operating system they run on. If you have V6 boxes they do need returning.

https://www.virginmedia.com/care/tv-fault/which-tv-box 

[Lee_R]

Hi Camasurich thanks for posting and welcome to our community.

I would like to help you receive your equipment returns packaging, if indeed you do require it.  To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R