I am due to leave Virgin Media at the end of the month, having recently cancelled my contract as a result of price rises. I currently pay £46 a month for my package which I am happy enough with, but the best the retentions team can offer me is £56 a month which is more than a 20% increase. Moreover, new customers can currently get the same deal for £45 a month.
I can go to Sky for a similar package at £40 a month which I'm currently inclined to do, but it just seems perverse that they would be happy to lose an existing customer at a higher monthly tariff than they are offering elsewhere.
Has anyone else had this experience and managed to reach a satisfactory outcome?