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Pam49
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Remote will not click on tv channels in the 300 range

My remote control works well but will not change channel to any station in the 300 range eg BT Sports - I have to click the up button to access them

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Very Insightful Person
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Re: Remote will not click on tv channels in the 300 range

BT Sports channels are on 527 - 531 not in the 300 range.

300 range is all music channels.

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Pam49
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Re: Remote will not click on tv channels in the 300 range

Sorry wrong example but still won’t click on the 300 range

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sjp123
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Re: Remote will not click on tv channels in the 300 range

What happens if you try for channel 103

You will get a response here but it looks like they're running 10 days behind post - call it in and ask that they send you a new remote as the "3" button no longer works correctly.

In the meantime, can you get the VM app on your phone/tablet - it has a remote function.

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Pam49
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Re: Remote will not click on tv channels in the 300 range

thank you so much for this. Will do

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Re: Remote will not click on tv channels in the 300 range

Hiya Pam49,

Apologies for the delay in getting back to you on this.

Did a new remote do the trick?

Here if you need us,

Michael_JK
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Pam49
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Re: Remote will not click on tv channels in the 300 range

No worries - I had a spare remote and that didn't work either - the three button does work, just not connecting to channels beginning in the 300's.  need to reboot to see if this works but as it's not really life threatening havn't got round to doing it yet,  Any other suggestions gratefully accdepted!

Thanks again

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Forum Team
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Re: Remote will not click on tv channels in the 300 range

Hi Pam49, 

 

Have you been able to reboot the equipment since your last post to us? If yes, has this improved things at all?

 

Thanks, 

Nat
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Pam49
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Re: Remote will not click on tv channels in the 300 range

Just rebooted and now working.  Thank you everyone for your help

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Re: Remote will not click on tv channels in the 300 range

That's good to hear Pam49, thank you very much for updating us 🙂 

 

Please let us know if you need assistance in the future. 

 

Thanks, 

Nat
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