on 18-01-2021 23:05
My parents both aged in their 80’s struggle with small buttons and changing tv stations. Can I please discuss how to get them a simplified remote control with larger buttons compatible with their virgin media box
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on 21-01-2021 16:21
Hi Aishie, thanks for the message and we should be able ,to get this ordered for you. Have you been able to get this resolved or do you still require assistance with this? Chris.
on 19-01-2021 08:55
As far as I'm aware, VM can send out a "high-contrast" remote on request, but it's the same size as the existing one and I don't believe the buttons are any bigger.
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on 19-01-2021 09:10
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on 19-01-2021 09:53
Thank you for the information, I’m happy to purchase a remote but can’t find one which supports the horizon box .!
I will try phoning virgin media again to try confirm this .
It’s hard to see my parents struggle with something which should be easy but alas that’s where we are , so anything I can do to make their life easier and give back the joy of using the tv would be great.
on 19-01-2021 11:47
I've used a One4All remote with my V6 for many years - in your case I'd suggest a browse of https://www.oneforall.co.uk/universal-remotes
They often need "training" to work with the TiVo/6-specific controls, but this is no biggie - just means working through the "training" mode on the O4A with each button in turn.
I don't see any reason why Horizon should be any different, but some of the voice bits might not work. Best ask in the V360 forum here
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on 21-01-2021 16:21
Hi Aishie, thanks for the message and we should be able ,to get this ordered for you. Have you been able to get this resolved or do you still require assistance with this? Chris.
on 21-01-2021 17:48
Help please would be much appreciated
on 21-01-2021 17:53
Hi Aishie, I will send you a private message. Chris