I have a new jvc soundbar connected to my tv by optic cable. Virgin remote paired to tv ok. Jvc remote works the soundbar ok. None of jvc codes on virgin site are recognised as valid. The tv codes all are Rd ognisdx but don’t work to pair remote to soundbar. Help!!?
Thank you for your patience whilst we looked in to this.
Although we cannot guarantee the remote will be compatible with the sound bar it would be worth trying the following steps.
Programming your remote using a code search
The simplest way to programme your Virgin TV V6 remote to work with your AV device is by searching for the correct code.
Make sure your AV device and your TiVo box are switched on
Press and hold down Clear and Volume Down at the same time until the light on top of the remote flashes green twice
Enter the code 1999 to access the AV device code database – the LED will flash green twice
Point the remote at your AV device and press channel up repeatedly until a code mutes the volume for the device – the LED will flash green each time a code is sent
When the volume turns off, press Mute to turn the volume back on
Press Volume Up / Down and Mute to check that the remote is working with your device. If it doesn’t work, continue to search using Channel Up until the next code turns off the volume, and repeat steps 5 and 6
When the Volume and Mute keys work, press OK to store the code. The LED will then flash green twice
If you reach the end of the code database, the light on top of the remote will give an extended red flash and exit programming mode.
If you think you’ve missed the code, you can work backwards through the code database by pressing the channel down button at any time.