I'd like to look into this for you but I'm unable to find your account so I'm just going to send you a private message requesting further details which you will find if you click on the purple envelope at the top right of the screen.
I have the same problem - tried reporting it via the automated call service today - eventually got past the robots to a real person ...........who advised I change the HDMI cable. I have done this, I have checked all the cables are plugged in securely etc etc. I have tried restarting the TIVO box - but am stuck with a "Starting up..." message, and a solid blue light and a flashing red light on the TIVO box.
Welcome to the Virgin Media Community, I'm very sorry for the problems you've been experiencing with your TV service recently.
I'd like to arrange for an engineer to come and take a closer look at this, if you're available? I'll send you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Hi, same problem here. The TiVo box was recently moved from lounge to bedroom and at the weekend had the on screen warning ‘important - Please do not switch off your set top box’ with a solid blue and a flashing red light on the right hand side of the TiVo box. I have checked connections and left the box switched off for long periods but the problem persists.
I have the same problem. My TiVo box was originally in my living room but upgraded to V6 and TiVo moved to bedroom a few weeks ago.
Was working fine until I unplugged it by mistake and blue and red lights appeared as described on this thread. Not had time to investigate further so left it off for a few days.
This morning switched it on again and starting up procedure started ok but then message appeared saying connection error, network cable disconnected and connect ethernet cable to hub (N27) or words to that effect.
As hub is downstairs was unable to do that so tried connecting again and got that message again and now back to the blue and red lights.