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RP65
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Recordings are freezing

Recently noticed most of my recorded programmes start freezing at several points throughout the recording.  Can’t fast forward or rewind.  I have to stop the playback then restart to get the programme to move on to the next segment...then it freezes again.  Frustrating.  Called VM support twice just now and got hung up on both times.  Not very customer friendly or supportive.  I had just told the support person that last time this happened, I was advised to get a new box...that did the trick back then, so I imagine the same will apply...however, as I was hung up on, I won’t know till I call back and wait for another 10 minutes to speak to someone...maybe tomorrow.

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Re: Recordings are freezing

Sorry to hear of the issues that you've been having RP65.

 

I would like to take a look at your account on our system to see if there are any issues that are causing this for you. I will send you over a private message and I can look into this further for you.

 

 

Regards

Steven_L

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