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Jored90
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Recorded programmes keep freezing

Hi there. Recently when we try to watch programmes which we have recorded the programme freezes. We have tried to fast forward and this doesn't work. We have reset the box and this doesn't work either. We are starting to get quite frustrated with this. We have been with Virgin for many years without many problems. Please help !
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Forum Team
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Re: Recorded programmes keep freezing

Hi Jored90,

Welcome to the Community!

Really sorry to hear you're having trouble with your recordings.

I've located your account and I can see you've got a technician booked to fix this for you. Let us know how the appointment goes and give me a shout if you need anything else.

All the best! Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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