I've called CS repeatedly about my Tivo box freezing during playback of locally recorded programmes. They are insistant that sorting a current area problem will fix this. The area (22) problems are with YouTube and BBC2 AD channel neither of which I record. I feel pretty sure this behaviour is to avoid or postpone having to deal with my duff Tivo box because they are busy and 'waiting jobs' are not good for their monthly stats.
Is it feasible that a current incoming data problem could cause a hard drive programme stored weeks ago to be corrupted and freeze during playback or is more likely a failing HDD with duff sectors?
The two area problems are due to be fixed by 13.15 tomorrow. I'll check my Tivo after that and ring them again.
It is just so frustrating with their transparent attempts at fobbing me off with these fairy tales... I was an electronics technician before I retired but I wouldn't have tried such a blatant ruse on one of my clients.