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Reconnecting after non-use

LauraOakes
Joining in

on ‎15-04-2022 15:50

Hi, my 2nd Virgin box hasn’t been in use for over a year - I am still paying for the 2nd box and now want to re-use it. I have tried to connect it and I can get channels, but no TV guide. When I try and click on the guide the message says ‘the TiVo box has not connected successful in more than 30 days. Until the box connects successful no programmes will be recorded, software updates will not be available and any premium service will be interrupted’

can anyone help me with how to fix this?

thank you 

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2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

‎15-04-2022 16:10 - edited ‎15-04-2022 16:11

You will need to ring customer services & get the box re-activated. If it’s disconnected for more than a month it will drop off the system. 

150 from any Virgin landline or mobile (free). 0345 454 1111 from others at standard rates.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎18-04-2022 10:57

Hi @LauraOakes

 

Thanks for posting on our community forum!

 

Sorry to hear about this, have the team managed to get your box reactivated for you now? Please do updated us 🙂

 

Regards

Travis_M
Forum Team

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