on 06-03-2022 21:32
Its annoying but periodically the tivo decides to reboot during viewing time, tonight it was 9.15, is there any way to reprogram this so it is done overnight, occasionally the tivo also slows up when searching channels and I have to do a reset, any suggestions
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on 06-03-2022 22:53
Planned software drops are done overnight for precisely this reason.
If your box is regularly rebooting during "daytime" hours, it potentially has a fault. How often is it rebooting?
You'll likely end up reporting it - either by calling in, or waiting on here for staff to respond. That may take a couple of days.
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on 06-03-2022 22:53
Planned software drops are done overnight for precisely this reason.
If your box is regularly rebooting during "daytime" hours, it potentially has a fault. How often is it rebooting?
You'll likely end up reporting it - either by calling in, or waiting on here for staff to respond. That may take a couple of days.
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on 08-03-2022 10:27
At present it is about 3 to 4 week intervals, hope there nothing drastic amiss, I have many films to watch on the Tivo that I dont want to lose
on 08-03-2022 21:39
It might be wise to start watching those films "incase".
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on 11-03-2022 09:09
Hi john113,
Thanks for posting on our community forums. Disappointing to hear that you're having interrupted viewing services of an early evening on a regular basis.
We can understand the annoyance this will cause especially when watching a movie. As you have stated this is happening 3-4 times a week, we will need to do some further checks for you.
When the reboot happens, do you have any error messages appear, or does the box just reboot and show the starting up sign?
Have you noticed that your light on the front of your box has changed to a different colour?
As this is happening on a regular basis it might be the hard drive in the box that has an issue.
Please can you let me know of the above, and we will investigate this further for you.
Kind regards Jodi.
on 28-03-2022 22:05
Its happening more often now so I have contacted Virgin and they are sending a replacement Tivo, slightly miffed to be losing my films, you would imagine there would be a simple way to transfer them from one box to another, but never mind
on 30-03-2022 16:49
New Tivo arrived and now installed, no info on what happens with the faulty unit though, is it collected or what ?
on 01-04-2022 19:57
Hi @john113
Thanks for the update, I'm glad to hear your new TiVo box is installaed now. With your old faulty box, you can dispose of the box / recycle it. For more details, please visit https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment
Kind regards,
Serena