on 12-07-2021 09:07
YouTube stopped working for me yesterday, reset router, turned off box, done diagnostic but still just the loading symbol on screen..
on 12-07-2021 09:23
Hi phil_75
Sorry to hear you're experiencing issues with YouTube, we appreciate you taking the time to raise this via the forums.
Can you confirm if this is an issue over a wired or wireless connection? Are you using the app via the set top box? Do you get the same issue on other devices like a mobile, desktop or tablet?
We have these tips available to help with broadband issues:
Thanks
Rob
on 12-07-2021 10:03
I've moved your post to a new thread.
Just to help with this... which box are you using, is it a TiVo or a V6? Check here if you're not sure.
Do other streaming services work on your same box, this is a good way of testing the internet connection. OnDemand, iPlayer, Netflix etc - these all use the same 'net connection.
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