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Re: YouTube Not working still Since 17/04/2021

phil_75
Joining in

YouTube stopped working for me yesterday, reset router, turned off box, done diagnostic but still just the loading symbol on screen.. 

2 REPLIES 2

Robert_P
Forum Team
Forum Team

Hi phil_75

 

Sorry to hear you're experiencing issues with YouTube, we appreciate you taking the time to raise this via the forums.

 

Can you confirm if this is an issue over a wired or wireless connection? Are you using the app via the set top box? Do you get the same issue on other devices like a mobile, desktop or tablet?

 

We have these tips available to help with broadband issues:

Thanks 

 

Rob

japitts
Very Insightful Person
Very Insightful Person

@phil_75 

I've moved your post to a new thread.

Just to help with this... which box are you using, is it a TiVo or a V6? Check here if you're not sure.

Do other streaming services work on your same box, this is a good way of testing the internet connection. OnDemand, iPlayer, Netflix etc - these all use the same 'net connection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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