on 12-02-2022 12:07
We have the same problem. Engineer came out and said it was not our end. There is an ongoing issue in our area that they aim to fix by 15:00…
yesterday. Now left hanging. We are paying for a service we are not getting!
For me the channels most disrupted are
120 it be+1
125 W ***
126 Alibi
127 Dave
128 Really
129 Yesterday
130 drama
137 Sky crime
143 4seven
180 Sky replay
245 Eden
286 Hgtv
Answered! Go to Answer
on 20-02-2022 16:57
Hi @Xtefe,
sorry that you are still having issues with the TV Pixelating. I have rechecked the ticket that is open and can see the estimated fix time is still set as tomorrow at 9am.
Regards
Nathan
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on 12-02-2022 12:52
I hope you don't, but I wouldn't be surprised if you end up having the same problem on and off for years to come.
Seems to be an endemic issue throughout the Virgin network which they are either unwilling or unable to fix.
The last engineer was keen to give me the £50 to recommend to a friend booklet, but to be honest you wouldn't subject a friend to this - you wouldn't have many friends left if you did.
12-02-2022 13:00 - edited 12-02-2022 13:02
@Xtefe wrote:We have the same problem.
Then please start a new thread, I've done it for you 😉
@Xtefe wrote:There is an ongoing issue in our area that they aim to fix by 15:00…
yesterday. Now left hanging. We are paying for a service we are not getting!
Check the automated status line, which is usually the most reliable info for local/postcode-level outages - 0800 5610061. If nothing's reported on there, then there's a very strong chance your issues are only affecting you - and you should report them to VM so they can be investigated/rectified. As you say - you're paying for a service which includes repairs & servicing, so get VM on the case fixing it!!
@StevieBee"Seems to be an endemic issue throughout the Virgin network which they are either unwilling or unable to fix.".
Digital TV platforms exhibit poor signal in picture breakup, in the same way that digital mobile phones have broken & dropped calls. So fix the reason for the signal problems (by reporting the fault) and you fix the symptoms. I appreciate the other poster adding "me too" to your post has complicated the thread (one of many reasons for starting new threads for new problems), but all the same... you too are paying for a fault-free service, so keep on at VM until they provide that....
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on 12-02-2022 13:46
Thanks but it was the automated status line that said they hoped to have it fixed by 3pm yesterday. Will this be updated before Monday?
on 12-02-2022 13:51
on 14-02-2022 14:53
Hi @Xtefe
Welcome to the community.
Sorry to hear you were experiencing an outage this weekend. I can see that the full outage that was affecting you has since closed as fixed. Are you having any further issues on your services?
I have check our systems and can see we are currently investigating an SNR issue or 'noise' in the area. This means that you might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to have this completely resolved for you as soon as possible. The estimated end date of this is currently 21 FEB 2022 at 09:00.
Please let us know if you have any further queries or issues after this time.
on 14-02-2022 19:44
Hi Charley,
Thanks for the update. Unfortunately we still have the pixelation occurring, although it does seem to be much improved at the moment.
on 17-02-2022 11:40
Hi @Xtefe
Thanks for posting on our community forum!
How's the image been since the last reply?
Regards
on 17-02-2022 16:54
It’s definitely improved, thanks. It seems to have cleared for the moment at least.
on 17-02-2022 17:40
And it’s gone again, it’s now coming and going every few minutes. It’s become unwatchable again 😞