on 30-01-2023 19:37
I've also had this problem for the last few years and its getting so bad that i can't watch recorded content any more.
Can't watch anything from Catch up as it says that I don't have WiFi part way through.
Complained about this via the phone back in 2020 but as it was covid couldnt do anything.
Live Tv is great no problems at all.
on 30-01-2023 19:41
It's far better to start your own post explaining the issues, than add to someone else's - I've done it for you this time.
The thread you'd added to was regarding a TiVo box, but you've referred to WiFi - the TiVo doesn't have WiFi. Is this definitely the box you have? Check here if you're not sure
If live TV is fine, then problems with OnDemand won't have anything to do with issues on recordings.
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on 30-01-2023 19:49
30-01-2023 19:55 - edited 30-01-2023 19:56
@firebrandlady wrote:
I willl make a new post as suggested.
No, your post has already been moved to a new thread. Just click "reply" in this thread to explain more about your issues please.
Which TV box do you have - TiVo, V6 or TV360? I've posted links to pictures above.
What is happening with each of live TV? OnDemand? Recorded programmes?
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on 30-01-2023 19:56
Had this Tivo box for many years, with many problems.
All Recording are so Pixeled that its not worth watching.
It doesn't matter which channel i'm recording.
Live TV has a great picture.
Can't use Catch up as part way through it stops and says that it need wifi (which i know it doesnt have), It uses Cable not wifi.
on 30-01-2023 19:58
@firebrandlady wrote:All Recording are so Pixeled that its not worth watching.
Live TV has a great picture.
Please try pausing live TV for a short while and watch delayed by a few minutes. Does that also breakup?
If so - your TiVo has a failing hard drive, and when you report it to VM, it should be replaced via a tech visit with a V6. Providing you have VM home broadband.
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on 30-01-2023 20:05
on 30-01-2023 20:09
Both paused TV and recordings, use your TiVo's hard drive in exactly the same way.
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on 02-02-2023 10:24
Thanks for your post on our Community Forums @firebrandlady, and I'm sorry to hear of the pixelated TV services.
Check out the purple envelope in the top right hand corner for a private message from me, and we can look into the prospect of replacing the set top box for you.
Kindest regards,
David_Bn
on 02-02-2023 11:17