Pixellating pictures

[PollyPerkins]

I had this issue for quite some. Pixilation happened one most channels but if the same programmes were viewed using catch up then the the pictures were perfect.  The problem was only resolved when Virgin provided a new Tivo box.

[japitts]

@PollyPerkins 

Do you have any service issues at present?

Poor signal (which is often the cause of pixellation & picture breakup) is often resolved by replacing some equipment - sometimes the set-top-box, sometimes cabling or connections between your box and the street cab.

[PollyPerkins]

All very true.  However, if when viewing using catch up the pictures trouble free, this would indicate that the cable connections, signal strength TV set, HDMI cables are all in order and would probably point to a faulty set-top-box

[japitts]

Not necessarily. OnDemand uses the internet, not the broadcast TV method that live channels use. The cables from the streetcab to your box are the same, but how the different content is carried over that cable, is different.

Report your fault to VM and they are well-placed to identify where in your install the problem lies, and then fix it for you. You can either do that by calling in (150 from a VM phone or 0345 4541111 from any other phone) or by waiting on here for staff to respond.

[Kain_W]

Hi PollyPerkins,

Thank you for raising your issue and welcome to the community!

Apologies for the issue faced, now from looking at the account I can see some poor readings from the box itself which we'll definitely have to get someone out for you.

I'll send you a PM to iron out all the other details.

Thanks,