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Humphrd04
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Purchased films keep freezing

I'm sat here trying to watch 'Crimes of Grindlewald' with my family having paid £4.99, so far the best run has 'only' frozen around 5 times in 5 minutes and is making the film unwatchable. I have read several comments on here with the same issue and no actual resolve. I have checked my network speed and have 195Mbps download. What can i do about this? Please don't tell me to turn it on and off again............

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Forum Team (Retired) Victoria_M
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Re: Purchased films keep freezing

Hi Humphrd04,

 

Welcome and thanks for posting on Community.

 

I do apologise if you're not able to enjoy the film that you paid and watched with your family.

It's a shame it happened on your family time. I appreciate you posted in on our Community.

 

I just want to confirm if this freezing film happens on your other paid film before or other channels

that you're watching? Please let us know so we can further investigate.

 

Looking forward to your response.

 

Thanks

Victoria_M

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