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Steve_Pitts
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Prompt for PIN to watch recordings from defunct channels

Folks,

A strange problem has started happening recently in that if I go to watch older programmes recorded from the BT Sport channels that recently changed channel numbers then I get prompted for a PIN even though the parental control settings all show as not set. Anyone else seeing this? Is it a fault of some kind? Anything I can do to stop it happening (although it isn't a big problem since it is just four extra key presses)?

For the record, my system info shows: Platform: SMT-C7100, HW v4.0, SW v20.8.1.RC9-VMS-2-C8A

Cheers, Steve

Cheers, Steve
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Re: Prompt for PIN to watch recordings from defunct channels

Hi there Steve_Pitts

 

Cheers for your post and your query - it's one we've seen a bit since the channel changes. 

 

We currently believe it is due to the channel move and the ‘old’ channel is no longer there and as such is asking for the PIN as a pre-cautionary measure

 

I have gone back to the team who were handling the change for confirmation of this and once we have an answer we'll be sure to be back in touch. 

 

Cheers!

Katie - Forum Team


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