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NEWCASTLEUNITED
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Programmes crashing and messages saying not eligible

Hi 

Some programmes stop then go to adverts, then the programme starts at the beginning.

Also when I go to sky it's slow,  a message comes up saying not eligible for subscription programs then sky channel comes on 

This is getting worse by the day

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Re: Programmes crashing and messages saying not eligible

Sorry to hear that you're having problems NEWCASTLE UNITED.

 

This is going to sound a bit cliche but have you tried to restart your box as sometimes this can be successful in clearing issues similar to this.

 

If you could try to clear the cache of your V6 box following the steps below

Home>Thumbs down>Thumbs up>Play>Play>Play

 

If you've already tried to reboot and clearing the cache hasn't worked and it hasn't worked, please could you advise if this issue happens for all the channels or just the Sky channels? Is it certain programmes that do this also?

 

 

Thanks

Steven_L

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