So I switched off my tivo box whilst on holiday, not realising this shouldn't be done! Now my programme information is not up to date/missing. I have followed the instructions on the m59 error however it has been loading the info for 2 days and has remained on 3% since. Why is this taking so long? All the network cables are still in place.
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Thanks for the response. This is exactly as far as it goes and just continues to load the info... it's gone up 1% since my last post so it still appears to be loading. I'll give them a call, perhaps my box is knackered its so slow and crashes quite often so I wouldn't be surprised if that's part of the issue!
So after waiting several days for the information to load the Tivo box had stopped working altogether. It wouldn't move past the start up stage and would just reboot/reset after a few minutes. Thankfully after a relatively quick call to Virgin technical support they arranged for an engineer to call round and a replacement installed. Highly likely the issue with the programme info taking so long to load was due to the fact the box was on its last legs. If your's persists longer than a day, save yourself the frustration and call for an engineer. (providing you have followed the necessary steps in the error message)
I've just got the same problem. Came back from holiday, tuned into the golf and a few minutes later the system went into update mode (never seen that before). It ran through the process twice in succession for some reason. It then hung on a screen saying 'updating software - do not turn off' for about 35 minutes. After that it came up with "show info running out M59" and an option to skip. It's not clear to me what this means (the suggested link to http://virginmedia.com/help/tivo/M59 did not work). Anyway, the screen keeps appearing and I can't work out if it is important nor what it means and how to resolve it. I seem to be able to watch the TV OK though.
I noted the comment about switching off and holidays - I switch mine off every night, along with most of the rest of the household electricals.