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Northernlass
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Message 1 of 13
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Problems with virgin tivo box

Hi

Whilst watching programmes a message box suddenly appears saying either new installation or analogue press AQV - neither will disappear until I re-boot. This means missing the programme.

Is there anything I can do to stop these messages. Never had this problem until had to have tivo box. 

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Message 2 of 13
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Re: Problems with virgin tivo box

Hi Northernlass,

Very sorry to hear you are having issues with this, can you please go through the following steps on your TiVo and let us know if this resolves the issue you are experiencing?

  1. Help & Settings
  2. Select Settings
  3. Select Network
  4. Select Connect to the Virgin Media Service now

Thanks

Lindsey_C

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Northernlass
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Message 3 of 13
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Re: Problems with virgin tivo box

Many thanks for the reply. I am elderly and not very techie - do you mean find the help and settings in the tivo onscreen or press settings on the remote. Thanks.

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Message 4 of 13
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Re: Problems with virgin tivo box

No worries, I should have explained that a little better so apologies for that.

If you press 'home' on the TiVo remote, there should be a list that pops up and the 'help&settings' should be one of the options there. 

Thanks

Lindsey_C

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Northernlass
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Message 5 of 13
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Re: Problems with virgin tivo box

We don’t have a tivo remote - the buttons were too small for us, so the engineer set it up so we could continue to use our virgin remote. It has a settings button and it brought up the popup list but it would not scroll down to the one I want.

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Message 6 of 13
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Re: Problems with virgin tivo box

Ah OK, does it let you scroll through the list at all?

Thanks

Lindsey_C

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Northernlass
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Message 7 of 13
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Re: Problems with virgin tivo box

No.

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Message 8 of 13
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Re: Problems with virgin tivo box

OK, do you have a home button on your remote?

Thanks

Lindsey_C

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Northernlass
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Message 9 of 13
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Re: Problems with virgin tivo box

No, there is a guide button though.

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Message 10 of 13
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Re: Problems with virgin tivo box

OK, if you press the guide button, does this take you through to the main menu on the TiVo?

Thanks

Lindsey_C

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