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r_walinck
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Powerline kit still not received

Applied for this when it first appeared to allow me to connect my boxes together.

Got confirmation email of order (Powerline order  (KMM41722458V99429L0KM)) saying It should now be with you in January instead of December. 

Still nothing has arrived

 

 

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Forum Team (Retired) Mia_C
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Re: Powerline kit still not received

Hi, r_walinck,

 

Welcome to the community.

 

I'm sorry to hear about the delay of the powerline kit that you ordered.

 

Have you contacted us before for updates?

We'll have to take further look into your account and track your order.

 

Please drop us a text on +44753 305 1809 from 8AM-7PM or call us on 0345 454 1111, press 3, then option 4.

 

Mia_C

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r_walinck
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Message 3 of 6
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Re: Powerline kit still not received

There is no press '3' option on the main menu on 0345-454-1111 Went on hold and was now told they are going to charge £3 a month for these. Your not on.... This was promised in January.
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Re: Powerline kit still not received

Hi r_walinck, 

 

Sorry you haven't been able to get through to our team. 

 

I would love to see what we can do on here and have popped you a private message so we can get your details please reply when you can. 

 

Many thanks, 

 

Hetty_R
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r_walinck
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Message 5 of 6
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Re: Powerline kit still not received

Just received e-mail saying

Your clever little Powerline kit costs £42 (which includes £7 for postage), and we’ll add this to your next Virgin Media bill.

This is supposed to be a free issue.

I am not paying for this and don't expect to see it on my next bill.

Regards.

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Forum Team
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Re: Powerline kit still not received

Good evening, 

 

Sorry for the confusion here. I'll be more than happy too look into this and I'll send you a quick PM as I need to check the account.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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