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Ron123
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Message 1 of 14
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Powerline kit still not received

Hi. I was offered a Powerline kit free of charge and I accepted the offer. I then received a confirmation email, however it still hasn't arrived. When can I expect delivery?

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KeithLeonard
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Message 2 of 14
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Re: Powerline kit still not received

When did you accept the offer?

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Ron123
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Message 3 of 14
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Re: Powerline kit still not received

Hi Keith. 19/12/18 Copy of Email

 

Hi Ronald,

Your free Powerline kit will be packed up and posted soon.

It'll be delivered to your door in four weeks, tops. So you'll soon be able to share your telly faves between your TiVo© and V6 boxes.

Happy viewing!

The Virgin Media team

 
 
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KeithLeonard
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Message 4 of 14
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Re: Powerline kit still not received

Hi Ron 123

Can you please check your date as you have wrote 19/12/18 and it's only 8/12/18?

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Ron123
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Message 5 of 14
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Re: Powerline kit still not received

Sorry meant 19 November 2018

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KeithLeonard
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Message 6 of 14
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Re: Powerline kit still not received

It could be at least a week before a Moderator answers your query so I would phone in and enquire as I am not sure what the delivery timescale as it could be 28 days or even less.

 

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jamjakhay
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Message 7 of 14
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Re: Powerline kit still not received

Because of the huge demand delivery of item expected in december will be delivered in january, according to message i recieved.

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Ron123
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Message 8 of 14
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Re: Powerline kit still not received

Phoned Virgin, told that Powerline had been despatched and was in transit with Yodel. But when I checked tracking on Yodel, it stated that it is out for delivery 1st Dec 2018. No further tracking info on this site. I informed a Virgin about this and they say that they are investigating. I am still waiting a reply from Virgin. Tried online chat with Yodel but no joy with them, they cut me off. Hopefully someone at Virgin will read this, but I won't hold my breath!!!'

 

 

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Forum Team
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Message 9 of 14
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Re: Powerline kit still not received

Hi Ron123,

 

I am very sorry to hear this has happened, What did Yodel confirm when you spoke with them?

 

Thanks Joe_F

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Ron123
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Message 10 of 14
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Re: Powerline kit still not received

Hi Joe_F

Yodel chatline operator stated that I wasn't the recipient named on the package that I was enquiring about. Even though the tracking details were on the 3 emails they sent to me. She told me that the package was from Virgin and to contact you regarding the package. Then she said there was nothing more she could do for me and hung up. 

.

 

.

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