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Delythwilliams
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Poor customer service

I am very unhappy with my broadband service and will be leaving virgin to go to sky. That is if I can ever get through to virgin media.... been on hold for 15 mins and have now given up! Customer service is appalling

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Forum Team
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Re: Poor customer service

Hi Delythwilliams, 

 

Welcome to the forums and thank you for your post. 

 

I am sorry to hear of the experience that you've had. This isn't something we wish any of our customers to feel. 

 

Since your post, has anything changed? Or been resolved? 

 

Cheers. 

Ryan_N - Forum Team
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Delythwilliams
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Re: Poor customer service

No, we still have poor quality WiFi and regularly lose connection and despite contacting virgin via email telephone and on this feed I still have yet to speak to anyone. Very unhappy

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Forum Team
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Re: Poor customer service

Not great to hear,

 

I'd like to get a few details from you so I can take a closer look at your connection.

 

I've popped you over a private message (little purple envelope in the top right hand corner) get back to me when you can.

 

Thanks, 

 

Alex_Rm

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