Hoping someone can help. BBC 1 and 2 been pixellated for a few months now.
I've been on to the helpline who did various checks and advised that getting replacements for both my TiVos would sort the problem.
Unfortunately, the problem is still there. Been back on to the helpline again to get my old boxes reactivated (so I can keep my recordings) and to ask for help to get the problem fixed. I was told that the problem would be fixed with the reactivation of my old boxes (couldn't understand why this would sort the problem as no fix had been made to do so) and was just told to call back if the issue was still there.
Unsurprisingly, BBC 1 and 2 are still pixellated.
I'm hoping someone can help as I'm getting very frustrated with the helpline, as they don't seem interested in sorting this!