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malkie24
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Pixellated Recordings

I am experiencing pixellation while viewing programmes recorded on my TIVO box, live TV works fine.  The box is nearly 6 years old- does it need replacing?

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Forum Team (Retired) Valerie_T
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Re: Pixellated Recordings

Hi Malkie24,

 

Thanks for using the Community in raising your TV pixellation issue.

 

Has there been any improvement with your viewing experience since your post? Hav eyou tried rebooting the box? If there is no change still, we'd like to help out by doing further box diagnosis. We can do this via online chat.

 

Let me know how it goes.

 

Regards,

 

Valerie_T

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malkie24
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Re: Pixellated Recordings

Thanks,I'll try rebooting. I assume that is what the Help section calls Resetting?

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Forum Team (Retired) Ann_E
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Re: Pixellated Recordings

Hello there Malkie24,

 

Thanks for getting back and yes, it is also called resetting the box. Keep us posted for any progress on your TV pixellation issue.

 

Cheers,

Ann_E

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malkie24
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Re: Pixellated Recordings

Rebooting Tivo has made no difference, in fact we experienced pixellation whilst watching "live" TV on ITV4 yesterday.

 Programmes recorded on the Tivo both prior to and after rebooting suffer from episodes of pixellation.

Where do i go from here?

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Forum Team (Retired) Victoria_M
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Re: Pixellated Recordings

Hi, Malkie24,

 

Thanks for posting back on our Community.

 

I'm sorry to hear that you can't watch you favorite shows due to pixellation. Since you've already rebooted the TV box and still no difference we might need to do further troubleshooting here.

 

Are you available today for a chat with our team? We need to run some test that requires account specific information, we can do this via online chat. Just click the link and our team will take it from there.

Let me know how it goes.

 

Thanks

 

Victoria_M

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