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Kr283
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Pixelation

I'm getting terrible pixelation on nearly all channels not all HD and on recordings. The service is becoming unwatchable and not fit for purpose. Has anyone had this issue fixed as I'm not getting the service I am paying for?

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japitts
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Re: Pixelation

Pixellation is almost certainly indicative of signal issues - you can either wait for a forum team to pick your posts up (may take a few days) or you can call into faults-C/S and have them take a look there and then. It can often need an engineer appointment booking, so potentially the sooner it's booked the sooner it's fixed.

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Forum Team
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Re: Pixelation

Good Morning Kr283,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see that you've been having issues with the picture on your set top box, is this issue still on going or do you still need assistance from a member of our team?

 

Drop us a response and either I, or one of my colleagues will be happy to pick it up for you

 

Kindest regards, David_Bn

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Kr283
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Re: Pixelation

Hi, thanks for replying. It's still causing us problems.

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Forum Team
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Re: Pixelation

Thanks for advising me of this Kr283.

 

I'll drop you a PM, check out the purple envelope in the top right hand corner for me

 

Kindest regards,

 

David