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badgerroj
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Pixelation

For quite a while now we have been experiencing varying degrees of pixelation. It doesn't relate to particular channels. The service status says there is nothing wrong (though when we try to run a test from the website for our equipment, it says that the page is broken 😞 ). When I have mentioned it to customer services in the past, they can't explain it. It's getting to the point where we are thinking of switching to another provider, something we'd rather not do as we have been a customer from start.

Does anyone else have this issue?

Cheers

Roger

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Forum Team
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Re: Pixelation

Hi badgerroj,

 

Thank you for reaching out to us in our community, I am sorry to hear that you are having issues with pix-elation on your TV.

 

Have you tried a new HDMI cable or a cable that you know works fine on other devices? 

 

Have you tried plugging the Ethernet cable into another port on the TV?

 

In regards to your internet have you tried a pin reset on your router?

 

Kind regards

 

Paul.

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