Menu
Reply
  • 2
  • 0
  • 0
montebello
Joining in
1,621 Views
Message 1 of 13
Flag for a moderator

Pixelation

Hi

I have 3 tivio 6 boxes and suddenly 2 days ago I’m experiencing severe pixelation on each of the boxes more serious on BBC1,2, STV, CH4 but slightly on most channels 

I have rebooted each box checked all connections but problems still exists 

Nothing has been touched or moved to cause the issues 

systems been up and running apart from a box being replaced about 6 weeks ago

0 Kudos
Reply
  • 597
  • 59
  • 133
Cueball99
Rising star
1,576 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: Pixelation

As it's happening on all three then you either have a signal issue or a a problem in your area. Check your service status for issues, if clear cal VM and report a fault.

0 Kudos
Reply
  • 2
  • 0
  • 0
montebello
Joining in
1,560 Views
Message 3 of 13
Flag for a moderator

Re: Pixelation

Problem resolved 

There was an

amplifier issue in an external cabinet where cable to house comes from

Engineer has rectified 

0 Kudos
Reply
  • 1
  • 0
  • 0
aliparry2010
Joining in
979 Views
Message 4 of 13
Flag for a moderator

Re: Pixelation

We're getting a lot of pixalation and it's doing my head in lol. Everything seems  tight and there's no other box near the  router.  Do you think we need a call out? 

We only been with virgin for  20 days. 

thanks  Alison 

0 Kudos
Reply
  • 2.67K
  • 111
  • 190
Forum Team
Forum Team
964 Views
Message 5 of 13
Flag for a moderator

Re: Pixelation

Hi aliparry2010, thanks for posting and welcome to the community.

 

Sorry to hear of this pixelation. Is this affecting Live TV or On Demand/Both? Is all channels affected or specific ones?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 3
  • 0
  • 0
Stevey_boy
Joining in
887 Views
Message 6 of 13
Flag for a moderator

Re: Pixelation

Hi, I have been having this same problem for months now. After several engineer visits it is still happening despite cables and boxes changed.

 

I am paying for a service which I am not happy with

 

Can you please help me with this?

0 Kudos
Reply
  • 72
  • 4
  • 6
Forum Team (Retired) Rule_C
Forum Team (Retired)
844 Views
Message 7 of 13
Flag for a moderator

Re: Pixelation

Hi Stevey_boy.

 

Thanks for reaching out and welcome to our community. I appreciate you're having TV Pixelation issues and this has been ongoing for months now. Certainly not the level of service we aim to provide.

 

I just want to ask on what piece of advise was given when an engineer came for a visit?

 

Looking forward to your response.

 

Rule_C

0 Kudos
Reply
  • 3
  • 0
  • 0
Stevey_boy
Joining in
838 Views
Message 8 of 13
Flag for a moderator

Re: Pixelation

Hi Rule_c

Engineers have been out around 6 times, it started off with the internet dropping out all the time and pixelation on the tv, cables inside the house have been changed as has the tivo box and router.

The internet has been fine this past few months but within the last couple of days it has started dropping out again since the engineer was last out.

I have a few videos on my phone that I have recorded with regards to the pixelation.

Really starting to think about moving providers to be honest, even though I have been with yourself for many years. 

Thanks Stephen

0 Kudos
Reply
  • 62
  • 0
  • 3
Forum Team (Retired) Anna_B
Forum Team (Retired)
835 Views
Message 9 of 13
Flag for a moderator

Re: Pixelation

Thank you for responding and also for the information. Certainly not the service we want you to get. I noticed that this has been going on for quite sometime now. There seems to be a problem with the TV box or connection, we’ll need to book an engineer. We can do this via online chat

 

Let us know if you need anything else.

 

Thank you,

Anna_B

  • 3
  • 0
  • 0
Stevey_boy
Joining in
832 Views
Message 10 of 13
Flag for a moderator

Re: Pixelation

I'll do this as soon as possible

 

Thank you

0 Kudos
Reply