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Pixelating - TiVo

Twiggy1963
Joining in

on ‎29-12-2021 07:05

Pixelating even after new TiVo box sent 

[MOD EDIT: Subject title changed for clarity]

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎29-12-2021 09:19

What is pixellating? I presume live TV channels, but can you confirm?

Have you tried restarting your box and checking for known area faults - 0800 5610061?

If both of these have drawn a blank and your problem is on live TV, then either you've been unlucky with a faulty replacement box - or there's another fault which VM will need to investigate.

You can report that by the usual means - 150 from a VM phone, 0345 4541111 from any other phone, or waiting around here for staff to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

on ‎31-12-2021 09:30

Thanks for your post on our Community Forums and a very warm welcome to you @Twiggy1963.

Sorry to hear of the picture issues, can you please shed some light on this for us?

The questions from @japitts would be a good starting point. Does this happen on any particular channels or services?

Are you connecting the set top box via Wi-Fi or an Ethernet cable?

Kindest regards,

David_Bn

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