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CandS
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Pixallation

Our TV channels are constantly pixallating we have a V6 box and tried rebooting and switching off and on but no joy. We're paying good money for a service that's Not up to scratch guys. How about getting something sorted to enhance our customer experience! We've joined this community to see if our feedback makes any difference and to see how long it takes to have an engineer out to give us some hope! If mobile phones can work ok why not these VM boxes! Please help!!

 

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japitts
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Re: Pixallation

I'm presuming you've spoken to Virgin faults to report your TV issues - what did they say?

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CandS
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Re: Pixallation

Recently when we have tph it's been an au

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CandS
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Re: Pixallation

Recently the only tech person we have managed to speak to us an automated voice over the phone after getting through to VM! So still pixallating up here in Sunny Glasgow!

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Stokesy56
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Re: Pixallation

Constant pixelating on had channels although all the main ones such as BBC and ITV seem fine. Completely unable to watch golf on 505. Have run ‘test’ but that says there is no problem. Is this a widespread issue?

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japitts
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Re: Pixallation

Widespread in the sense that network equipment in street cabs could be overheating and causing issues for a few (possibly, literally, a few or single) customers, then yes. Repeat in every street serviced by Virgin nationally.

Widespread in that a majority of customers nationally are affected, no.

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shane_gregory
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Re: Pixallation

4HD for me in BS37 area

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Forum Team
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Re: Pixallation

Hi CandS, thanks for your post.

 

Sorry for the trouble you've had with the TV service. 

 

If there's still no related known issues on our service status page please reply to my PM requesting some details so we can investigate further.

 

Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) who will also be able to help further.
 

Please keep in touch.


Tom_F

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