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Message 11 of 12
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Re: Pictures freezing at 22.00 ( 10 PM ) every night


@pbarrett wrote:

This is still happening and is driving us mad. It is now happening several times per evening, exactly on the hour every time, but not every single hour. We are having to wait, rewind, and then review what we were watching. That is possibly thankfully, otherwise we would have missed the endings to a lot of programs.

It's not specific to 22.00 and not always whilst the box is recording and not always when in non live mode. 


Not normal behavior. Push for an engineer visit and it'll be replaced with another V6 free of charge.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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Message 12 of 12
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Re: Pictures freezing at 22.00 ( 10 PM ) every night

Hi pbarrett, 

 

Thanks for your post, sorry to hear this is happening again, I've popped you over a private message so I can take a closer look at things.

 

If this is still an issue please reply to it when you can.

 

Many thanks,

 

Alex_Rm

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