Menu
Reply
  • 53
  • 0
  • 5
pbarrett
On our wavelength
626 Views
Message 1 of 12
Flag for a moderator

Pictures freezing at 22.00 ( 10 PM ) every night

This has been happening for the last few weeks and is extremely annoying. The picture freezes at exactly 22.00 every night and when it resumes, the playback jumps to current time. I think we are normally a few minutes behind real time. I saw a post from two years ago, surely this can't be the same root cause can it?

Tivo is on 20.8.1.RC9-VMS-2-C8A

My V6 box doesn't display the same issue.

0 Kudos
Reply
  • 13.93K
  • 1.48K
  • 2.98K
Very Insightful Person
Very Insightful Person
586 Views
Message 2 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

Is a recording starting on the same channel at the same time as the issue?

This will cause a momentary freeze plus the viewing buffer will be flushed & is normal behavior.

The only other cause I can think of is if a piece of electrical electrical equipment on the house is causing mains disturbance at this time.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 53
  • 0
  • 5
pbarrett
On our wavelength
581 Views
Message 3 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

Thanks thanks for the reply. I'll check to see if a recording was starting, but I doubt that happens every night at ten, unless I'm inadvertently recording the news!! 

I don't think something is causing a mains spike either. 

NB - the pic freezes for about 2-3 mins, but I can then rewind to what I've missed, but is very annoying.

I have also deleted a load of recordings, taking the disc down from full, to about 70%.

 

0 Kudos
Reply
  • 2.07K
  • 111
  • 251
Forum Team
Forum Team
513 Views
Message 4 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

Hello pbarrett, 

Thanks for the post.

How are things looking now?

Do you still need any help?

If so, you can always reply to this message.

Regards 

Gareth_L Forums Team

0 Kudos
Reply
  • 53
  • 0
  • 5
pbarrett
On our wavelength
498 Views
Message 5 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

It doesn't appear to be doing it now, not that I've noticed anyway. It just seems it was doing it when 'I am a celebrity get me out of here' was on. Demand related I wonder? Very strange.
0 Kudos
Reply
  • 53
  • 0
  • 5
pbarrett
On our wavelength
409 Views
Message 6 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

The problem seems to be back again and not only does it sometimes do it at 22.00, sometimes it does it as 21.00 too. It does seem to be when we are not in live tv mode and might be 5-10 mins behind.

 

0 Kudos
Reply
  • 2.26K
  • 50
  • 66
Moderator
Moderator
368 Views
Message 7 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

Apologies for that, when this issue occurs are you finding this is with any specific channels or is this across a whole range of channels?

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 53
  • 0
  • 5
pbarrett
On our wavelength
348 Views
Message 8 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

I'll try and log it every time from now on for you.
0 Kudos
Reply
  • 2.31K
  • 84
  • 164
Forum Team
Forum Team
332 Views
Message 9 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

Cheers, is there anything further just now? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 53
  • 0
  • 5
pbarrett
On our wavelength
252 Views
Message 10 of 12
Flag for a moderator

Re: Pictures freezing at 22.00 ( 10 PM ) every night

This is still happening and is driving us mad. It is now happening several times per evening, exactly on the hour every time, but not every single hour. We are having to wait, rewind, and then review what we were watching. That is possibly thankfully, otherwise we would have missed the endings to a lot of programs.

It's not specific to 22.00 and not always whilst the box is recording and not always when in non live mode. 

0 Kudos
Reply