on 25-05-2021 12:17
On several channels I get picture break ups, so the screen goes pixelated and there is some sound break up. It only happens for a small time, but occurs frequently.
Please let me know whether any status information is required from the TiVO.
on 25-05-2021 13:07
on 25-05-2021 14:22
on 25-05-2021 21:18
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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on 26-05-2021 13:08
@mgilbert3 wrote:
Thanks for the response. Is there a way to book an engineer visit without having to call 150? The waiting time to speak to someone is too long.
Hi not if you want a swift response, it can take 4 or 5 days for a virgin person to respond on here. Regards Micky
on 27-05-2021 18:41
Good afternoon @mgilbert3
Thank you for taking the time to post, I am sorry to hear that you have had some issues with your TV picture.
Have you managed to speak with the technical support team regarding this?
Kind regards,
Zak_M
on 27-05-2021 19:12
Hi,
I haven't had time over the last day or so to call. I noticed the problem on BBC1 HD and Aljazeera English on Tuesday evening.
on 28-05-2021 08:07
No problem @mgilbert3
We can take a look into this for you from here.
Before I invite you in to PM, are you able to let me know if you have tried changing the HDMI cable?
Kind regards,
Zak_M
on 30-05-2021 11:39
Hi,
Apologies for delay in response. BBC 1 HD has now started to suffer from more frequent break ups than it did previously. It was noticeable on both evening of 29th and morning of 30th May.
I have tried a different HDMI cable previously and this has made no difference.
on 30-05-2021 11:58
Thanks for getting back to us mgilbert3. In all likelihood this will require the attention of engineer - I will get in touch via PM so we can get that arranged for you. Just look out for the purple envelope please.
Tom