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Mervynhancock
On our wavelength
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Picture Loss on HD channels. Lost BBC1HD on Saturday as well as BBC NEWS 24. Is anything being done?

After losing BBC News 24 since the channel switch from 604 to 601 I also lost BBC1 HD in the middle of the rugby on Saturday. Nothing seems to be being done to remedy this. Is it an ongoing issue or will it be fixed? Customer services keep saying "reboot the box" which is getting on my nerves.

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PrinterElf
Alessandro Volta
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Re: Picture Loss on HD channels. Lost BBC1HD on Saturday as well as BBC NEWS 24. Is anything being done?

Sounds like a signal issue based on your description.

You can check to see if there are any reported service issues in your area using this link: http://my.virginmedia.com/faults/service-status

If it's not an area fault then the system will perform a few tests of your installation to see if there's anything obvious.

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