Menu
Reply
  • 3
  • 0
  • 0
Sophiehardy81
Joining in
279 Views
Message 1 of 4
Flag for a moderator

Overcharged

Please somebody from virgin look into my account attached to this email and RESPOND as to why I have been charged double and when I will be refunded and compensated. Have now spent at least 4-5 hours trying to sort this out through various methods to get in touch but TO NO AVAIL. 

0 Kudos
Reply
  • 1.46K
  • 111
  • 398
jamesofmerton
Knows their stuff
253 Views
Message 2 of 4
Flag for a moderator

Re: Overcharged

is this your first bill or are you a longer term customer?

if it is your first bill read this - https://www.virginmedia.com/help/virgin-media-first-bill

if you are a longer term customer, wait for a moderator to reply.
0 Kudos
Reply
  • 3
  • 0
  • 0
Sophiehardy81
Joining in
247 Views
Message 3 of 4
Flag for a moderator

Re: Overcharged

I have had two bills. After a ridiculous 1 hour 20minutes on phone to virgin I was assured the double monthly charge was a mistake and I would be refunded and compensated. BUT I have heard nothing and am still being charged double. 

0 Kudos
Reply
  • 1.68K
  • 82
  • 114
Forum Team
Forum Team
211 Views
Message 4 of 4
Flag for a moderator

Re: Overcharged

Good Evening Sophie,

 

Thanks for coming to our Community Forums and a very warm welcome to you!

 

Sorry to see that you've been having issues with your Virgin Media account, and the billing

 

I'd like to look into this to advise further for you. Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn 

0 Kudos
Reply