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katefox1000
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Only One Upgraded Box

Hi everyone I received a new Tivo Box last month to replace one of my boxes, but since installing it, the other box I own won't work (I have one in my living room and one in my bedroom). I've called a few times and (when I don't get cut off after waiting 40 minutes) no one seems to understand my issue! They keep trying to put me through to a technical team when i say it's not working - but the issue is that when I turn it on it asks for the upgrade details. It happened as soon as we plugged the new box in so they are clearly connected! Can somebody tell me whether they've had this problem? Thanks!

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jb66
Alessandro Volta
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Message 2 of 6
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Re: Only One Upgraded Box

You need to tell them the serial numbers of the boxes you want to use

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KeithLeonard
Fibre optic
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Message 3 of 6
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Re: Only One Upgraded Box

It looks as though they have deactivated the wrong box you will hsve to phone in again. Is there any error message?

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katefox1000
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Message 4 of 6
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Re: Only One Upgraded Box

PHOTO-20**:**:**:**:**:**.jpg

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katefox1000
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Message 5 of 6
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Re: Only One Upgraded Box

PHOTO-20**:**:**:**:**:**.jpg

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Forum Team
Forum Team
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Re: Only One Upgraded Box

Hi Katefox1000,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear you're having issues since you've had the box replaced, and I can appreciate you'd like to get this sorted as soon as possible.

 

It looks like i'll need to take a look at your account to work out what's happened and get this sorted for you, so I'll pop you a private message.

 

Thanks

 

Melissa 

 

 

 

 

 

 

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