Hi,
If you could private message me your account number and site/area reference number I can look into this for you! Be sure not to send them openly on the forum!
Thanks,
Steve
-------------------------------------------------------------------------------------
I am a Virgin Media Field Technician currently working from home. All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
-------------------------------------------------------------------------------------
Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!
Here to help! I'm a technician helping out whilst working from home. Find out more