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On Demand & Catch Up

Kenthemoley
Joining in

on ‎30-05-2023 11:12

Why have I lost access to Sky Movies On Demand and also Catch Up channels? Message reads 'Upgrade to Watch' I've not changed my package

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎30-05-2023 20:39

Take a read of the thread linked below, and try the suggestions in it. Please post back with the outcome - if you have a TiVo rather than a V6, ignore the suggestion to reboot your internet, that's irrelevant on a TiVo.

https://community.virginmedia.com/t5/Virgin-TV-V6/Should-the-Sky-Cinema-Collection-also-include-Sky-... 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kenthemoley
Joining in
In response to japitts

on ‎07-06-2023 08:50

Many thanks. It's all sorted now. I called tech support & they fixed it.

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Daniel_Et
Forum Team
Forum Team
In response to Kenthemoley

on ‎09-06-2023 09:57

Hi @Kenthemoley 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're glad to hear the problem you were experiencing has now been fixed.

If you have any further queries, please don't hesitate to contact us.

Thank you for your support @japitts 👍

Regards,
Daniel

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