On Demand Buffering

[Shugg]

For the last few weeks Catch Up channels like Discovery & All4 keep buffering at all times of day making them unwatchable. Rebooted. Did a test on website, surprise, says nothing wrong. This isn't the service I'm paying for. 

[japitts]

Firstly, you've posted in the TiVo board but that box doesn't have the All-4 app, so I'm guessing you actually have a V6? If you're not sure, check here 

I will assume a V6 in this advice..

OnDemand uses the internet, and a V6 goes online via your homehub. So you have a wired/wireless connection to your homehub which then provides internet connectivity. How is your box connected to your homehub - is it wired using Ethernet? or wireless?

If it's wireless, what's the signal strength? Follow Home > Help & Settings > Settings > Network, and check in the top-right.

Further advice can follow once you've confirmed these few questions.

[Shugg]

No, it's a Tivo, I just used All4 as a catch all term. Sorry about that. 

[japitts]

In which case the TiVo has an in-built modem for an Internet connection.

On the front-left of your TiVo are 3 green LEDs. The middle, next to a heartbeat symbol, is the status for the on-board net connection.

Does this ever flash when you have problems? You've a faulty box if so.

[Shugg]

Thanks for the reply. There are only ever 2 green LEDs and none of them flash when this happens. I'm monitoring it to see if there's any pattern to the streaming failures.

[Paul_DN]

Hi Shugg,

Thanks for reaching back out to us, how have things been, have you been able to monitor the lights on the box?

Regards

Paul.

[Shugg]

It has settled down now, playing OK. 

[Zak_M]

Really glad to hear things are looking up Shugg, please do let us know if we are able to assist you further. 

Kind regards,

Zak_M