does customer service exist within virgin ? I have rang three times 2nd July promised a reduction in cost, didn't happen, rang back system down and as a communication company can't ring you, rang again 15th promised it would be dealt with - yet again failed. well you ignorant **bleep**s my direct debit is being cancelled now
Be careful, withholding payment will likely result in you having your service suspended and being referred to a debt collector. You would need to show that you have been through the formal complaints procedure to avoid liability. Click on contacting us and follow the links for complaints to get the address to make a written complaint. Good luck.
I have rang them twice, opened an on line complaint 11 days ago and spoke to them via twitter and still no response towards telling me why two different customer service agents have made promises that have not been kept. Great customer service I think not