Noisy Tivo

[Domestos]

I have a Tivo box which is in our bedroom but I can't use it as the Hard drive noise keeps me awake. Even in stand by, all night it spins up every 5 minutes and whirs. It's driving me up the wall!!. Any ideas about what I can do before I go mad? Why does it do that even in Standby?

Could someone from Virgin respond? I've been on hold for half an hour so far....

Thanks!

Jim

[japitts]

The drive will spin-up for planned recordings & EPG updates.

If it's doing so more than that, I'd want to check the power-save options next.

A TiVo let's you choose between 2 & 4 hour inactivity power-down.

[Domestos]

Hi...

I'm switching it off with the remote but it still chunters all night. I've wasted an hour this morning on a chat with a bot, Kinda hoping someone from Virgin will get in touch! 

I'll double check your suggestions though!

[Zak_M]

Good afternoon @Domestos, 

Welcome back to the forums and thank you for taking the time to post.

How did you get on with the suggestions from Japitts?

Kind regards,

Zak_M

[Domestos]

I religiously followed the advice. No difference. 

I spent almost an hour on the phone to a Virgin rep and followed his advice too which he seemed to read off a script. No difference. He promised to arrange a call back within 24 hours but no-one has. He did sell me a new 18 month contract though which I suspect was all he was interested in.

I still want to talk to someone from Virgin who can solve the problem.

Thanks.

Jim Harris

[japitts]

If you want to talk to someone, you will need to call - the forum team are online-only.

They may be able to resolve the issue if you hang around here, but I very much hope doubt they'll be making an outbound call.

Out of interest, if you have VM broadband, did you get a box-swap to a V6 as part of your new contract? It runs the same software as your TiVo but on far superior hardware.

[Domestos]

By talk to someone I meant by any means... Online is fine. 

I was under the impression that a V6 box cost extra money...

Jim

[japitts]

---

@Domestos wrote:

I was under the impression that a V6 box cost extra money...

---

When you were negotiating your new bundle, did you ask about a box-swap?

[Zach_R]

Hi @Domestos,

I am very sorry to hear about this. Are you continuing to have these issues with your TiVo box since your last post?

Thanks,
 

[Domestos]

Yes I am....