We have no lights on our virgin box at all and don’t no why
Phone customer services and report it as a fault.
Welcome to the forums and thank you for posting. I'm sorry that you've been having issues using your TV box.
Could you confirm whether you were previously able to use this service, or if this problem has persisted since install?
Silly question, have you ensured that all cables are tight and secure coming in and out of the TV box?