If you have had your box powered off for some time, it will have been de-activated from the cable network.
You will have to call in to get it re-activated. There should be no need to get an engineer out, assuming you have connected it up correctly.
Welcome to the Community!
Really sorry to hear you've had trouble with your TV service.
I've located your account and I can see you've already spoken to our team to get this resolved. Let us know if there's anything else you need.
All the best!
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