Hi, I thought it was fixed but it wasn't. I got the sound back ok by simply reconnecting with the Virgin network, but a few days later I had another problem which it looks like I will have to live with for now. Somehow I had inadvertently turned on Audio Description, something I didn't even know existed. I found out when I started getting a commentary over a programme I was trying to watch. Thinking it was coming from the broadcaster for some reason (like some programmes have a person signing in the corner) I just ignored it. When it happened again on another pogramme a couple of days later on a different channel, I started to investigate. That's when I discovered what it really was and found out that I could turn it off from the info button on my TiVo handset. Only trouble is that if I do that, all sound disappears on quite a few of my channels, and I suspect it is the ones I lost sound on before. I have checked a few, but not every channel.
Now it looks like I can either have sound + AD on those channels, or no sound at all and watch it with sub-titles. There is no way I can get rid of the AD without losing sound altogether, despite what the AD text says. It seems obvious to me that my TiVo box has developed a fault, but I have so much recorded and un-watched on it that I am reluctant to ask for a new box because apparently what I have recorded cannot be transferred to the new box. I have no idea why that should be, I would have thought it would be a straight download from one hard-drive to another.
As I'm over 70, in the current Covid situation I won't be going far over winter so I'll have plenty of time to watch back my recordings and think about a new box next year sometime.
