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RaSiva
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No reward voucher for new customer even after 4 months now!

Joined Virgin Media in January 8th 2019.  Subscribed for  VIVID 200 optical fibre & sim only mobile for 12 months. Selected reward - £75 retail voucher (John Lewis M&S amazon.co.uk). Its 4 months now. I called your Customer support Previewfor few times and still there is no Voucher. 

I blame myself to chosen Virgin media. 

Poor customer service 😞

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Message 2 of 6
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Re: No reward coucher for new customer even after 4 months now!

Hi RaSiva

 

Thank you for posting on our community forum pages.

 

We are sorry to hear that you are yet to receive your voucher. We appreciate that this is a disappointing start to your time with us.

 

When were your services installed? We would expect a 16 digit voucher code to arrive 28 days after install.

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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RaSiva
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Re: No reward coucher for new customer even after 4 months now!

Become a client on Tue 08/01/2019 at 15:29

Got email on Fri 11/01/2019 at 11:51 that my services are up and running 

Got email on Tue 05/02/2019 at 11:51  subject was  "Your gift from Virgin Media - we're ready to send"

What a moron I am say, I still expecting that fake feward. 

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Message 4 of 6
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Re: No reward coucher for new customer even after 4 months now!

Hi RaSiva, 

Have you not had your voucher via email at all?

Have you checked your spam and junk folders?

Let us know, we're keen to help. 

Emma_C - Forum Team
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RaSiva
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Re: No reward coucher for new customer even after 4 months now!

nothing at all 😞 I need a straight answer, will I get my Voucher or not? Please just tell me Yes or No.
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Message 6 of 6
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Re: No reward coucher for new customer even after 4 months now!

Thanks for the reply RaSiva, 

I have sent you a private message so I can take a closer look at your package and to double check what was offered at point of sale. 

Thanks, 

Dean C

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