we have been without catch up and on demand for 3 months
ive lost count of how many calls I’ve made to you and am unable to get a straight answer
I have been told that this is a problem with some TiVo boxes and have been given specific dates of when it will be fixed. It hasn’t been fixed
i just want it turned back on!
Really sorry to hear about the issues you're having.
Which TiVos do you have at the moment?
i think it is a TiVo v6
it doesn’t say on the box but it is a small black box with red display at front and two buttons at front plus and minus
Ah I see. This is probably a V6.
How is this connected to the internet? Is it through a wireless or wired connection?
its connected by a cable
Can you try the following steps to see if this helps.
1) Try restarting the V6 & Hub
2) Go to Help & Settings, Settings, then network, finally connect to Virgin Media services.
Just trying it now
Thanks. Let me know how it goes.
Hi connection successful
catch up tells me we need to upgrade to watch
please can you just turn it on it’s alwsys been part of our package we don’t need to upgrade but I guess something or someone is telling the system to upgrade
ive been previously told is a problem affecting this box nationwide I’m not convinced
ive spoken to 9 friends who have the same box and works fine
please organise a call out if needed
What is it you're trying to watch on catch up?
Certain things will count as "on-demand" and may not be included in all packages.