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simon264
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Message 1 of 31
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No catch up available

Hi virgin

we have been without catch up and on demand for 3 months

ive lost count of how many calls I’ve made to you and am unable to get a straight answer 

I have been told that this is a problem with some TiVo boxes and have been given specific dates of when it will be fixed. It hasn’t been fixed

i just want it turned back on!

please help

thank you

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Forum Team (Retired) Ben_N
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Message 2 of 31
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Re: No catch up available

Hi simon264,

 

Really sorry to hear about the issues you're having.

 

Which TiVos do you have at the moment?

 

Thanks

Ben_N

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simon264
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Message 3 of 31
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Re: No catch up available

Hi Ben

i think it is a TiVo v6 

it doesn’t say on the box but it is a small black box with red display at front and two buttons at front plus and minus 

 

thanks Simon 

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Forum Team (Retired) Ben_N
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Message 4 of 31
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Re: No catch up available

Ah I see. This is probably a V6.

 

How is this connected to the internet? Is it through a wireless or wired connection?

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simon264
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Message 5 of 31
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Re: No catch up available

Hi

its connected by a cable

simon

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Forum Team (Retired) Ben_N
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Message 6 of 31
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Re: No catch up available

Can you try the following steps to see if this helps.

 

1) Try restarting the V6 & Hub

 

2) Go to Help & Settings, Settings, then network, finally connect to Virgin Media services.

 

Thanks

Ben_N

 

 

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simon264
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Message 7 of 31
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Re: No catch up available

Just trying it now 

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Forum Team (Retired) Ben_N
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Message 8 of 31
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Re: No catch up available

Thanks. Let me know how it goes. 

 

Ben_N

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simon264
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Message 9 of 31
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Re: No catch up available

Hi connection successful 

catch up tells me we need to upgrade to watch 

please can you just turn it on it’s alwsys been part of our package we don’t need to upgrade but I guess something or someone is telling the system to upgrade

ive been previously told is a problem affecting this box nationwide I’m not convinced

ive spoken to 9 friends who have the same box and works fine

please organise a call out if needed

thank you

simon

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Forum Team (Retired) Ben_N
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Message 10 of 31
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Re: No catch up available

What is it you're trying to watch on catch up? 

 

Certain things will count as "on-demand" and may not be included in all packages.

 

Thanks

Ben_N

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