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WIll1121
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No Virgin wall socket for TiVo Box

Hi,

I recently received a Virgin Media TiVo box and I already have a superhub downstairs but I would like to use my TiVo box in the bedroom upstairs but the bedroom doesn’t have any access to a virgin media wall socket! Can the TiVo box work/rely via ethernet cable? Thanks 

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Superuser
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Re: No Virgin wall socket for TiVo Box

no you will need a engineer to do a manned install you need a Coax cable for all VM boxes

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Superuser
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Re: No Virgin wall socket for TiVo Box

How were you able to order a QuickStart self-install when your house only has one co-ax point?

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WIll1121
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Re: No Virgin wall socket for TiVo Box

Can you just use normal TV aerial sockets and plug just a normal coaxial TV aerial in to the back of the TiVo box? 

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Superuser
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Re: No Virgin wall socket for TiVo Box

No it has to be VM coax connected to the VM network

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Superuser
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Re: No Virgin wall socket for TiVo Box


@WIll1121 wrote:

Can you just use normal TV aerial sockets and plug just a normal coaxial TV aerial in to the back of the TiVo box? 


VM used specialised cable. Normal TV signals & DAB radio signals can cause disruption if they get into the network, so this is a job for their techs only. It is also likely signal levels will require adjustment at the street cabinet.

It is VM's error that you were sent a self install that was not suitable, so you shouldn't need to pay the £99 alteration fee.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
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Re: No Virgin wall socket for TiVo Box

Hi there WIll1121, 

 

Welcome to the forums and for your first post Smiley Happy 
 

As our Superusers have advised, in order to use your box in a different room, you will require a manned installation so we can connect it to our network via our coaxial cable. 

You advised you have received a new TiVo - was this ordered as a replacement for your existing box or was this as an additional box? 

If it was for an additional box, we should have arranged for a manned installation for you. 

Please do let me know if you need any further assistance with this TiVo and we can go from there. 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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LittleMick73
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Message 8 of 8
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Re: No Virgin wall socket for TiVo Box

Hi I would like to know how " you received" a virgin box was it sent by virgin ? .Regards Micky
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