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No TV

Parsloes
Dialled in

Since about 12.30pm today I've had no TV  connection.  I'm in the Swansea SA2 area.

For a while I had no broadband either but that is now working.

Could a Mod please look into this please?  

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Parsloes 

Sorry to see you are  having TV issued following  a broadand outage.

Havve you tried rebooting the TIVO? Also double check the correct HDMI source via your TV remote.

If that doesn't help then look  at Check service status at the top of the page. You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @Parsloes 

Sorry to see you are  having TV issued following  a broadand outage.

Havve you tried rebooting the TIVO? Also double check the correct HDMI source via your TV remote.

If that doesn't help then look  at Check service status at the top of the page. You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Aha thank you!  They know of the issue & an engineer is "on his way"!

✌️

Hi there @Parsloes

 

Thank you so much for your post and I'm so sorry to hear your TV services were effected! 

 

I've checked your account and can see there are a few outages that could be effecting your services.

 

How are things looking now? 

 

Thank you,