on 08-12-2021 14:29
Since about 12.30pm today I've had no TV connection. I'm in the Swansea SA2 area.
For a while I had no broadband either but that is now working.
Could a Mod please look into this please?
Answered! Go to Answer
on 08-12-2021 14:33
Hi @Parsloes
Sorry to see you are having TV issued following a broadand outage.
Havve you tried rebooting the TIVO? Also double check the correct HDMI source via your TV remote.
If that doesn't help then look at Check service status at the top of the page. You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
on 08-12-2021 14:33
Hi @Parsloes
Sorry to see you are having TV issued following a broadand outage.
Havve you tried rebooting the TIVO? Also double check the correct HDMI source via your TV remote.
If that doesn't help then look at Check service status at the top of the page. You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
on 08-12-2021 14:47
Aha thank you! They know of the issue & an engineer is "on his way"!
✌️
on 10-12-2021 16:00
Hi there @Parsloes
Thank you so much for your post and I'm so sorry to hear your TV services were effected!
I've checked your account and can see there are a few outages that could be effecting your services.
How are things looking now?
Thank you,