Welcome to the Community and thank you for posting.
I'm sorry to hear you're experiencing an issue with the broadband on On Demand service at the moment.
I have located your account using your Forum details and I can see that you have recently called in about this. I hope this means that the matter is now resolved.
If you have any further issues you know where to find me.
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.