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New remote

divw66
Joining in

on ‎26-11-2021 16:35

How do i request a new remote control for my tivo box 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎26-11-2021 17:25

Hi @divw66 

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

on ‎29-11-2021 09:01

Hi there @divw66

 

Thank you so much for your first post to our Community Forum and welcome to the team! 

 

Thank you to @newappollo for their help with this! Have you been able to sort the remote out now or are you still in need of assistance? 

 

Thank you. 

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